Ron Ayers SUCKS!!!!

Amber Lamps · 05-22-2009, 10:10 AM

Okay as some of you know, I had a problem with my forks while at the rally. A few weeks back I had a leaking fork seal and had Ron Ayers repair it under warranty and replace the springs to better match my fat ass. It seems that the "mechanic" doing the job neglected to set the lock nut that connects the rod to the cap and my left fork fell apart while I was riding at the Gap. I went to Wheeler's and Ken fixed me right up. No problem.

So... when I got home after the rally, I went into Ron Ayers and told the service manager what had happened. I showed him a copy of my receipt and believe it or not, I calmly discussed the situation with him. Heck, I didn't even get irate when I asked the "mechanic" what he thought happened and he excused his faulty work by stating that, "Your bike is a piece of shit, you should get rid of it and buy a new one". The service manager called Ken and got some info from him, took my number and said he would get back to me.

A couple days later true to his word Bill (service manager) calls me and tells me that he has a check for me to cover Wheeler's bill. So I get on my "piece of shit" bike and ride over there to pick it up... Here's the really fun part. Bill explains to me that it has been decided that Ron Ayers will no longer do business with me in any capacity. Period. So basically, because they fucked up and potentially risked my life with inept service, they will no longer have me as a customer. Now that is the very definition of adding insult to injury...

Rider · 05-22-2009, 10:17 AM

That's fucked up. I'll spread the word to everyone one I know.

shmike · 05-22-2009, 10:19 AM

How many times have you been in there?

How many times have you had problems?

Sounds to me like there is more to the story than posted.

Rsv1000R · 05-22-2009, 10:20 AM

I guess they'd rather have customers that don't expect them to be accountable for their work.

G-Rex · 05-22-2009, 10:21 AM

Wow. Amazing. I had a similar experience with a dealer in Flagstaff, Arizona last year where they didn't tighten down two of the four front axle bolts on my Busa when stopped in for tires mid-trip, and I lost one bolt in each fork.

I wrote them a calm letter explaining the situation after I got back. Not only did the manager of the dealership refund me the labor fee I paid and write me a letter where he explained to his employees that this type of workmanship was unacceptable, he also stated that they had put new measures in place to ensure it doesn't happen again, apologized, and invited me back to the dealership to give them a chance to prove this was a fluke.

All dealers are different. Sucks that you had such a bad experience. :/

Sixxxxer · 05-22-2009, 10:22 AM

Quote:

Originally Posted by shmike

How many times have you been in there?

How many times have you had problems?

Sounds to me like there is more to the story than posted.

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

Sixxxxer · 05-22-2009, 10:23 AM

Quote:

Originally Posted by G-Rex

Wow. Amazing. I had a similar experience with a dealer in Flagstaff, Arizona last year where they didn't tighten down two of the four front axle bolts on my Busa when stopped in for tires mid-trip, and I lost one bolt in each fork.

I wrote them a calm letter explaining the situation after I got back. Not only did the manager of the dealership refund me the labor fee I paid and write me a letter where he explained to his employees that this type of workmanship was unacceptable, he also stated that they had put new measures in place to ensure it doesn't happen again, apologized, and invited me back to the dealership to give them a chance to prove this was a fluke.

All dealers are different. Sucks that you had such a bad experience. :/

THAT...is what needs to be done...You dont put someones life at risk and then blame the person who is riding the bike.

Some people are Fucked in the head

tommymac · 05-22-2009, 10:25 AM

Quote:

Originally Posted by Sixxxxer

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

Safe to say he wouldnt be going back to them again anyway, none the less, very poor move on their part.

Tom

shmike · 05-22-2009, 10:25 AM

Quote:

Originally Posted by Sixxxxer

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

They fucked up, yes.

They should be held responsible, yes.

To tell a customer to pound sand because they called you on a bad service job doesn't add up. Especially after they owned up (financially) to the mistake.

Fleck750 · 05-22-2009, 10:27 AM

Shops like that don't need your business. Obviously they have plenty of work in these great economic times.

Ghosts of employment past.

http://www.youtube.com/watch?v=MY7_7qVK9X8

http://www.biker-events.com/2008/02/...-yamaha-stock/

http://ago.mo.gov/newsreleases/2006/081006.htm

05-22-2009, 10:10 AM	#1
Amber Lamps Moto GP Star Join Date: Mar 2008 Posts: 14,556	Ron Ayers SUCKS!!!! Okay as some of you know, I had a problem with my forks while at the rally. A few weeks back I had a leaking fork seal and had Ron Ayers repair it under warranty and replace the springs to better match my fat ass. It seems that the "mechanic" doing the job neglected to set the lock nut that connects the rod to the cap and my left fork fell apart while I was riding at the Gap. I went to Wheeler's and Ken fixed me right up. No problem. So... when I got home after the rally, I went into Ron Ayers and told the service manager what had happened. I showed him a copy of my receipt and believe it or not, I calmly discussed the situation with him. Heck, I didn't even get irate when I asked the "mechanic" what he thought happened and he excused his faulty work by stating that, "Your bike is a piece of shit, you should get rid of it and buy a new one". The service manager called Ken and got some info from him, took my number and said he would get back to me. A couple days later true to his word Bill (service manager) calls me and tells me that he has a check for me to cover Wheeler's bill. So I get on my "piece of shit" bike and ride over there to pick it up... Here's the really fun part. Bill explains to me that it has been decided that Ron Ayers will no longer do business with me in any capacity. Period. So basically, because they fucked up and potentially risked my life with inept service, they will no longer have me as a customer. Now that is the very definition of adding insult to injury...

05-22-2009, 10:21 AM	#5
G-Rex Where to next? Join Date: Nov 2008 Location: OK to the C Moto: TL1000R, Hayabusa, R1150RT Posts: 1,333	Wow. Amazing. I had a similar experience with a dealer in Flagstaff, Arizona last year where they didn't tighten down two of the four front axle bolts on my Busa when stopped in for tires mid-trip, and I lost one bolt in each fork. I wrote them a calm letter explaining the situation after I got back. Not only did the manager of the dealership refund me the labor fee I paid and write me a letter where he explained to his employees that this type of workmanship was unacceptable, he also stated that they had put new measures in place to ensure it doesn't happen again, apologized, and invited me back to the dealership to give them a chance to prove this was a fluke. All dealers are different. Sucks that you had such a bad experience. :/ __________________

05-22-2009, 10:17 AM	#2
Rider Moto GP Star Join Date: Feb 2008 Posts: 12,156	That's fucked up. I'll spread the word to everyone one I know.

05-22-2009, 10:19 AM	#3
shmike Follower Join Date: Nov 2008 Posts: 5,549	How many times have you been in there? How many times have you had problems? Sounds to me like there is more to the story than posted.

05-22-2009, 10:20 AM	#4
Rsv1000R WERA White Plate Join Date: Nov 2008 Posts: 1,059	I guess they'd rather have customers that don't expect them to be accountable for their work.

05-22-2009, 10:27 AM	#10
Fleck750 Spiker bike Join Date: Feb 2009 Location: KCK Moto: KZ750 Posts: 1,629	Shops like that don't need your business. Obviously they have plenty of work in these great economic times. Ghosts of employment past. http://www.youtube.com/watch?v=MY7_7qVK9X8 http://www.biker-events.com/2008/02/...-yamaha-stock/ http://ago.mo.gov/newsreleases/2006/081006.htm