Well so far this morning...

[azoomm]

Originally Posted by CrazyKell

I totally didn't notice I did this!

It's alright, the rest of us did...

[Tmall]

Originally Posted by Particle Man

that's fine but another scenario works like this:

I left a backup on my voicemail (if y'all haven't figured it out yet, I travel alot for my job). They'll call my backup and they'll say that they will wait until I come back but just "wanted to be sure he got the message"



by the way, when you get my voicemail, it means I'm busy because I'm either on the phone or on a freakin' plane. You want to chase your tail all day, by all means. I'll be getting other stuff done in the meantime.

Here's my scenario. I'm salaried and I work for the government. I get paid today regardless. You don't want to answer your phone, you might have lost out on some serious $$$.

Which is fine by me. But, if your company is sooo busy that they don't have enough people to handle the customers. Then it's time to hire more people, or the customers will go elsewhere.

[Particle Man]

Originally Posted by Tmall

if your company is sooo busy that they don't have enough people to handle the customers. Then it's time to hire more people, or the customers will go elsewhere.

how can you ever think that there should be people sitting around just waiting for a call to come in?

Originally Posted by Tmall

Here's my scenario. I'm salaried and I work for the government.

ohhhhhhhh, that's how.

And you wonder why phone centers are outsourced to other countries

[azoomm]

Originally Posted by Tmall

Here's my scenario. I'm salaried and I work for the government. I get paid today regardless. You don't want to answer your phone, you might have lost out on some serious $$$.

Which is fine by me. But, if your company is sooo busy that they don't have enough people to handle the customers. Then it's time to hire more people, or the customers will go elsewhere.

To be honest, I'd rather lose your business than have you stalk me. Or, to take up that entitled attitude on my track... if you will behave that way on the phone, how can I expect that you won't behave that way in person?

Though, I learned this past weekend it is rude to tell someone they're rude - did you know that??

You know she's in HR - right? Like people aren't stalking her already - they want what she has, a job.

[Tmall]

Originally Posted by azoomm

To be honest, I'd rather lose your business than have you stalk me. Or, to take up that entitled attitude on my track... if you will behave that way on the phone, how can I expect that you won't behave that way in person?

Though, I learned this past weekend it is rude to tell someone they're rude - did you know that??

You know she's in HR - right? Like people aren't stalking her already - they want what she has, a job.

I'll say it again, I do business with people. Not machines. You can think it's rude and stalkerish, but to be honest. If she's not near the phone, she won't hear it ring. If she is near it, pick it up.

If you have enough business that you'd prefer to lose some of it over not answering the phone, then have at it. Just remember the worst customer service is no customer service.

And it's nothing against her. Don't think I'm singling her out. I do the exact same thing with everybody. If we make plans and you're not answering, I'll put the thing down and keep hitting redial. Annoyance is a two way street.

And finally, ask 1 millions people what they hate most about the phone.. I bet you the answer would be automated responses and talking to machines.

Maybe you all have it drilled into your heads that you're too important to pick up the phone. But, ultimately the majority of us dick around here all day, so I know that's BS.

Edit, If she's working in HR. She has desperate people calling her looking for work. No wonder they'd call several times. If it came down to food and shelter, I'd sit outside her office and knock on the door every ten minutes if I thought it would get me what I needed.