Ron Ayers SUCKS!!!!

Amber Lamps · 05-22-2009, 10:10 AM

Okay as some of you know, I had a problem with my forks while at the rally. A few weeks back I had a leaking fork seal and had Ron Ayers repair it under warranty and replace the springs to better match my fat ass. It seems that the "mechanic" doing the job neglected to set the lock nut that connects the rod to the cap and my left fork fell apart while I was riding at the Gap. I went to Wheeler's and Ken fixed me right up. No problem.

So... when I got home after the rally, I went into Ron Ayers and told the service manager what had happened. I showed him a copy of my receipt and believe it or not, I calmly discussed the situation with him. Heck, I didn't even get irate when I asked the "mechanic" what he thought happened and he excused his faulty work by stating that, "Your bike is a piece of shit, you should get rid of it and buy a new one". The service manager called Ken and got some info from him, took my number and said he would get back to me.

A couple days later true to his word Bill (service manager) calls me and tells me that he has a check for me to cover Wheeler's bill. So I get on my "piece of shit" bike and ride over there to pick it up... Here's the really fun part. Bill explains to me that it has been decided that Ron Ayers will no longer do business with me in any capacity. Period. So basically, because they fucked up and potentially risked my life with inept service, they will no longer have me as a customer. Now that is the very definition of adding insult to injury...

Rider · 05-22-2009, 10:17 AM

That's fucked up. I'll spread the word to everyone one I know.

shmike · 05-22-2009, 10:19 AM

How many times have you been in there?

How many times have you had problems?

Sounds to me like there is more to the story than posted.

Sixxxxer · 05-22-2009, 10:22 AM

Quote:

Originally Posted by shmike

How many times have you been in there?

How many times have you had problems?

Sounds to me like there is more to the story than posted.

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

tommymac · 05-22-2009, 10:25 AM

Quote:

Originally Posted by Sixxxxer

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

Safe to say he wouldnt be going back to them again anyway, none the less, very poor move on their part.

Tom

shmike · 05-22-2009, 10:25 AM

Quote:

Originally Posted by Sixxxxer

Why do people always have to read into Shit??? Even if there is a backstory and Tigger has had problems in the past...You dont forget to Tighten and secure the Fucking Forks to the bike...If Tigger pulled the front wheel up he basically could have lost his front tire and wrecked.

Its fucked up for them to say they would never service his bikes again...Thats Shitty customer service and A horrible way to do business

They fucked up, yes.

They should be held responsible, yes.

To tell a customer to pound sand because they called you on a bad service job doesn't add up. Especially after they owned up (financially) to the mistake.

Sixxxxer · 05-22-2009, 10:27 AM

Quote:

Originally Posted by shmike

They fucked up, yes.

They should be held responsible, yes.

To tell a customer to pound sand because they called you on a bad service job doesn't add up. Especially after they owned up (financially) to the mistake.

Your Right....But Maybe They just honestly dont want to work on the Guys Bike...Until Tig Chimes in...I dont know...

Either way its fucked retarded

Homeslice · 05-22-2009, 10:38 AM

Quote:

Originally Posted by shmike

How many times have you been in there?

How many times have you had problems?

Sounds to me like there is more to the story than posted.

Double plusone.

And isn't this like an 05 Gixxer 1000 we're talking about? That's only 4 years old, so I don't see how it would be a "piece of shit" unless there's more to the story than what's posted.

Particle Man · 05-22-2009, 10:49 AM

a report to the BBB may also be in order...

HRCNICK11 · 05-22-2009, 10:54 AM

I would also like to point out Wheelers is one of the best shops I have ever been to. I think the guy at Wheelers could fix more with a screw driver and hammer than most places could with a full set of tools. For the record he has and uses a full set of tools, but you would not think so looking at the shop. The shop looks like Cooters garage.

05-22-2009, 10:10 AM	#1
Amber Lamps Moto GP Star Join Date: Mar 2008 Posts: 14,556	Ron Ayers SUCKS!!!! Okay as some of you know, I had a problem with my forks while at the rally. A few weeks back I had a leaking fork seal and had Ron Ayers repair it under warranty and replace the springs to better match my fat ass. It seems that the "mechanic" doing the job neglected to set the lock nut that connects the rod to the cap and my left fork fell apart while I was riding at the Gap. I went to Wheeler's and Ken fixed me right up. No problem. So... when I got home after the rally, I went into Ron Ayers and told the service manager what had happened. I showed him a copy of my receipt and believe it or not, I calmly discussed the situation with him. Heck, I didn't even get irate when I asked the "mechanic" what he thought happened and he excused his faulty work by stating that, "Your bike is a piece of shit, you should get rid of it and buy a new one". The service manager called Ken and got some info from him, took my number and said he would get back to me. A couple days later true to his word Bill (service manager) calls me and tells me that he has a check for me to cover Wheeler's bill. So I get on my "piece of shit" bike and ride over there to pick it up... Here's the really fun part. Bill explains to me that it has been decided that Ron Ayers will no longer do business with me in any capacity. Period. So basically, because they fucked up and potentially risked my life with inept service, they will no longer have me as a customer. Now that is the very definition of adding insult to injury...

05-22-2009, 10:49 AM	#9
Particle Man Custom User Title Join Date: Nov 2008 Location: Central NY Moto: 2003 SV650S Posts: 14,959	a report to the BBB may also be in order... __________________ I'm not "fat." I'm "Enlarged to show texture." Handle every stressful situation like a DOG: If you can't eat it or hump it, pi$$ on it & walk away.

05-22-2009, 10:17 AM	#2
Rider Moto GP Star Join Date: Feb 2008 Posts: 12,156	That's fucked up. I'll spread the word to everyone one I know.

05-22-2009, 10:19 AM	#3
shmike Follower Join Date: Nov 2008 Posts: 5,549	How many times have you been in there? How many times have you had problems? Sounds to me like there is more to the story than posted.

05-22-2009, 10:54 AM	#10
HRCNICK11 Canyon Carver Join Date: Nov 2008 Posts: 429	I would also like to point out Wheelers is one of the best shops I have ever been to. I think the guy at Wheelers could fix more with a screw driver and hammer than most places could with a full set of tools. For the record he has and uses a full set of tools, but you would not think so looking at the shop. The shop looks like Cooters garage.