KneeDraggers - Page 3

jtemple · 03-22-2010, 01:22 PM

I have now discovered that the tire gauge they sent me is broken. Well, not broken, but assembled incorrectly. The needle is on the wrong side of the stop. So, when you put it on a valve stem, the needle just bangs against "0". Kneedraggers agreed to replace it, but want me to pay to ship the old one back to them. It's going to cost me half the price of a new one just to ship them the old one. I think I'm going to cut my losses.

jtemple · 03-22-2010, 01:27 PM

Their website says they open at noon. I called at noon (their time) and their voicemail says they open at 1:00. I called at 1:30 and now their voicemail says they open at 2:00. Good god man, this is insane.

the chi · 03-22-2010, 04:50 PM

Better Business Bureau?

Amber Lamps · 03-22-2010, 08:51 PM

8

Quote:

Originally Posted by The Chi

Better Business Bureau?

nah, go directly to the manufacturer. I called Ron Ayers for weeks about my chain adjusters. They swore that they e mailed Gilles and that they were handling it. A month went by and nothing. So I e mailed Gilles myself and *bang* new chain adjusters directly from Europe, paid nothing and still have the old ones.

jtemple · 03-25-2010, 08:39 PM

I just went to a local shop and overpaid for a new one. I pitched that busted one in the trash. Lesson learned.

goof2 · 03-25-2010, 09:53 PM

That sucks to hear. They used to have such a good reputation too. Sorry you got screwed, but if it is any consolation I was just looking to buy a jacket. Kneedraggers would have been one of the first places I looked. Because of this I didn't even check their site and bought through newenough instead. Thanks for the heads up.

Leon · 03-25-2010, 11:33 PM

Just ordered some parts from them. No real issues, they drop shipped from a warehouse, promised me tracking info, but never got it to me. Parts arrived pretty quickly though.

marko138 · 03-26-2010, 08:21 AM

I will not buy from them based on this.

Amber Lamps · 03-26-2010, 01:23 PM

Quote:

Originally Posted by marko138

I will not buy from them based on this.

Me either. Heck, Leon's example of not doing every thing that they promised would piss me off as well. Sure, things worked out this time but what if it hadn't?

marko138 · 03-26-2010, 02:13 PM

Quote:

Originally Posted by Amber Lamps

Me either. Heck, Leon's example of not doing every thing that they promised would piss me off as well. Sure, things worked out this time but what if it hadn't?

Exactly my thoughts.

03-25-2010, 11:33 PM	#27
Leon WERA Yellow Plate Join Date: Nov 2008 Posts: 648	Just ordered some parts from them. No real issues, they drop shipped from a warehouse, promised me tracking info, but never got it to me. Parts arrived pretty quickly though. __________________ Loz is a BIG FAT F*CK

03-22-2010, 01:22 PM	#21
jtemple Geek Join Date: Feb 2008 Location: Papillion, Nebraska Moto: 2011 Husqvarna TE630 Posts: 1,437	I have now discovered that the tire gauge they sent me is broken. Well, not broken, but assembled incorrectly. The needle is on the wrong side of the stop. So, when you put it on a valve stem, the needle just bangs against "0". Kneedraggers agreed to replace it, but want me to pay to ship the old one back to them. It's going to cost me half the price of a new one just to ship them the old one. I think I'm going to cut my losses.

03-22-2010, 01:27 PM	#22
jtemple Geek Join Date: Feb 2008 Location: Papillion, Nebraska Moto: 2011 Husqvarna TE630 Posts: 1,437	Their website says they open at noon. I called at noon (their time) and their voicemail says they open at 1:00. I called at 1:30 and now their voicemail says they open at 2:00. Good god man, this is insane.

03-25-2010, 08:39 PM	#25
jtemple Geek Join Date: Feb 2008 Location: Papillion, Nebraska Moto: 2011 Husqvarna TE630 Posts: 1,437	I just went to a local shop and overpaid for a new one. I pitched that busted one in the trash. Lesson learned.

03-25-2010, 09:53 PM	#26
goof2 AMA Supersport Join Date: Feb 2009 Posts: 4,756	That sucks to hear. They used to have such a good reputation too. Sorry you got screwed, but if it is any consolation I was just looking to buy a jacket. Kneedraggers would have been one of the first places I looked. Because of this I didn't even check their site and bought through newenough instead. Thanks for the heads up.