Red Ring of Death

Lucky3623 · 01-21-2009, 10:56 AM

I got the RROD a couple of months ago. So I called Xbox... got a girl who sounded like she was from India. She pulls up my xbox serial number and tells me that my xbox has already been sent in for repair and I can not send it in again. The only time my xbox has been away from my house is when I brought it home from the store, or moved to a new house... I tell her this and she puts me on hold for what seems like an hour, but probably only amounted to 15 minutes... She tells me, when she gets back on the phone, that she has to do some research in order to process my repair request, this may take up to 7 business days. WHA? OK fine... whatever..I hang up with her and realize I never got her phone number...

She ended up calling me in 2 business days to inform me that everything was fine, and I was given the ok to send in my never-been-serviced xbox 360. She asks me how I would like to ship it, I can either ship it myself and they will email a shipping label to me, or I can wait for them to ship me a box to send my xbox in. I opt to send it myself, and she gets started on the email containing the shipping label. After 10 minutes of giving her information and 10 more minutes of spelling my last name, (I guess 5 letters is way too many) she informs me that I can call back with any questions, but the problem is she doesn't check her voice mail but every other day... WTF? ok.. no problem. How long is my xbox going to be out of my possession? She tells me, "It could be up to 3 weeks." 3 WEEKS? WHAT THE HELL? At least they gave me a month free to make up for it...
A day goes by, and I get pretty excited that I get to ship my xbox off and get repaired. Check my email, and there is no once foreign now common name (Susan) attached to @microsoft.com or xbox.com... so no shipping label. So... I email her stating this fact and giving her my correct email address.

2 more days go by and I finally get a return call, but I was unable to answer. Susan leaves me a message telling me that she is sending me a box. This will take 3 to 5 business days to arrive. WTF? I have already been at this now for almost a week... So I email her back (I still don't have a phone number for her) and let her know that I don't want to wait for a shipping box, just go ahead and send me the shipping label via email.

I get a return phone call again, 2 days later. It was Susan again. She said she could not cancel the shipping of the box because it was already processed... great..

3 days later I get the box. Follow the instructions, take the face plate off, remove the games and hdd...blah blah blah...send it in.

The next day another white box in the mail... another MS box for my xbox... (yah... she never sent me a shipping label, she sent a box... stupid bitch...) This box's shipping label is different than the 1st one I received. This one is to a repair center about 250 miles closer to my house. I mean, I could drive there in less than an hour, which is pretty close in Dallas. Oh well...

2 days later I get a phone call from the xbox repair saying my xbox has been repaired and is being shipped back to me!

It took the repair service 2 days to fix and return my xbox, but a week to get the shipping box. At least I got a month of Live out of it.

View Poll Results: Have you seen the Ring?
I own an X-Box 360 and I've seen the Ring.	17	34.69%
I own an X-Box 360 and I've never seen the Ring.	12	24.49%
The cake is a lie.	6	12.24%
Someone's whore of an ex-wife is a dirty dirty skank who likes potatoes.	14	28.57%
Voters: 49. You may not vote on this poll

01-21-2009, 10:56 AM	#11
Lucky3623 Official Thread Killer Join Date: Nov 2008 Posts: 554	I got the RROD a couple of months ago. So I called Xbox... got a girl who sounded like she was from India. She pulls up my xbox serial number and tells me that my xbox has already been sent in for repair and I can not send it in again. The only time my xbox has been away from my house is when I brought it home from the store, or moved to a new house... I tell her this and she puts me on hold for what seems like an hour, but probably only amounted to 15 minutes... She tells me, when she gets back on the phone, that she has to do some research in order to process my repair request, this may take up to 7 business days. WHA? OK fine... whatever..I hang up with her and realize I never got her phone number... She ended up calling me in 2 business days to inform me that everything was fine, and I was given the ok to send in my never-been-serviced xbox 360. She asks me how I would like to ship it, I can either ship it myself and they will email a shipping label to me, or I can wait for them to ship me a box to send my xbox in. I opt to send it myself, and she gets started on the email containing the shipping label. After 10 minutes of giving her information and 10 more minutes of spelling my last name, (I guess 5 letters is way too many) she informs me that I can call back with any questions, but the problem is she doesn't check her voice mail but every other day... WTF? ok.. no problem. How long is my xbox going to be out of my possession? She tells me, "It could be up to 3 weeks." 3 WEEKS? WHAT THE HELL? At least they gave me a month free to make up for it... A day goes by, and I get pretty excited that I get to ship my xbox off and get repaired. Check my email, and there is no once foreign now common name (Susan) attached to @microsoft.com or xbox.com... so no shipping label. So... I email her stating this fact and giving her my correct email address. 2 more days go by and I finally get a return call, but I was unable to answer. Susan leaves me a message telling me that she is sending me a box. This will take 3 to 5 business days to arrive. WTF? I have already been at this now for almost a week... So I email her back (I still don't have a phone number for her) and let her know that I don't want to wait for a shipping box, just go ahead and send me the shipping label via email. I get a return phone call again, 2 days later. It was Susan again. She said she could not cancel the shipping of the box because it was already processed... great.. 3 days later I get the box. Follow the instructions, take the face plate off, remove the games and hdd...blah blah blah...send it in. The next day another white box in the mail... another MS box for my xbox... (yah... she never sent me a shipping label, she sent a box... stupid bitch...) This box's shipping label is different than the 1st one I received. This one is to a repair center about 250 miles closer to my house. I mean, I could drive there in less than an hour, which is pretty close in Dallas. Oh well... 2 days later I get a phone call from the xbox repair saying my xbox has been repaired and is being shipped back to me! It took the repair service 2 days to fix and return my xbox, but a week to get the shipping box. At least I got a month of Live out of it. Last edited by Lucky3623; 01-21-2009 at 01:57 PM..